FAQ for online ordering:

    • Contact Information
      Mailing Address – PO Box 460, Upton Ma 01568
      Email – cigar at cigarbox dot net
      Phone – 508.603.7085
      Fax – 866.658.5045
    • General Information
      1 – The Cigarbox does not sell tobacco or tobacco related products to anyone under the age of 21, nor do we sell cigarettes.
      2 – The information we collect during and order will be used to notify you about updates to your order, web site and periodic specials. We do not share the information with anybody else; Ever! for any purpose. If at any time you no longer wish to receive emails or wish to have your account terminated, please let us know. Please include as much info as possible with your request Upon the receipt of your request we will promptly delete you from our systems.
      3 – Typographical errors sometimes do happen when we enter information into our site. As such, we reserve the right to make ‘corrections’ to information found on our site and ‘corrections’ to orders if affected.
    • How to place an order
      If you already know the product that you want to buy, type the name of the product into our site search box located at the top of our pages. If you are not sure which product you want browse through our categories located at the top and the left side of the pages.
      To find out more information about a product, click on either the product image, the items title or the ‘more info’ link.
      Once you have decided to buy the product click the ‘Add to cart’ button and this will place the item into your shopping cart.
    • Shopping Cart
      The shopping cart stores all the items that you want to buy. You can always delete or change the quantity at any time.
      Once you have added everything you want to purchase to the shopping cart, you can either click ‘view cart’ at the top of the page to view your order total and shipping costs or alternatively click ‘check out’ at the top of the page to start to fill out the order form.
    • Your profile
      To enable us to complete your order we need to know your billing and shipping address.
      Please fill out the form. Fields marked with * are mandatory and we need these details to complete your order.
    • Creating a user name and password
      Please create a username and password to complete the profile registration.
      Creating a username has several benefits.
      1 – It will enable you to check out faster when you return to our store.
      2 – You can login to your account to view your order history
      3 – Your Email will be used to notify you about updates to your order, web site and periodic specials
    • Cigar Questions
      We can answer any question you have! Just call or email us!
    • Customer Service
      If you have any questions about an order, order status, order tracking or the website which can not be resolved within the customer service page please contact us.
      All customer service requests are answered within 24 hrs
    • Taxes
      Sales tax of 6.25% will be added to every order for Massachusetts residents only.
    • Shipping
      We ship most of our products via Fedex or UPS. We use the US Post Office to ship to PO boxes as well as most military locations. By selecting the Express shipping during the order process we will ship the order the fastest possible way. Ground shipping is free for domestic orders. Note: Free shipping does not apply to large cabinet / furniture style humidors requiring freight shipping or any other item notated in the description.
      We will only ship the product contingent upon the credit card authorization.
      See our shipping page for more detailed information.
    • International Orders
      We now ship internationally; shipping costs are calculated at checkout.
    • Payment Methods
      We accept all major credit cards including; Mastercard, Visa, Discover and American Express
      For those people who have problems with internet security fax and mail orders are also accepted. Please contact us at 508.603.7085 to make arrangements.
      We now are accepting Bitcoin! for more information on using Bitcoin for purchases click here!
    • Inventory
      Our website is automatically updated to provide the latest inventory at The Cigarbox.
      Note: Sometimes keeping Real Time Inventory can be very difficult. With many items on Back order with the Manufacturer, customer’s on Back order in the system, we would like to say that we are close to 95% correct when we give an inventory status.
      If you are looking for something specific which isn’t on-line please call us we have a lot of contacts!
    • Backorders
      We don’t accept backorders on-line. If the website shows “out of stock” we don’t have it in stock! Contact us for the latest delivery information on these products.
    • Minimum orders
      There are no minimum orders at The Cigarbox!
    • Guarantee
      All of our products are guaranteed.
      In the rare event that you are not happy with the quality of the products The Cigarbox has shipped you we will accept returns within 10 days of receipt.
      We have no re-stocking fees although the shipping cost of the return are the responsibility of the purchaser.
      Remember, you must first contact us to arrange the return.
    • Gift Certificates
      The balance due on an order that exceeds the gift certificate amount must be paid by credit card.
      Gift certificates are not redeemable for cash and cannot be returned for a cash refund.
      We are not responsible for lost or stolen gift certificates.
      Gift certificates will expire one year after the date of issue.
      The Cigarbox reserves the right to close accounts and request alternative forms of payment if a fraudulently obtained gift certificate is redeemed and used to make purchases.
    • Credit card transactions
      Our site is SSL secure with 256 bit encryption, and PCI compliance. It encrypts ALL of your personal information including credit card numbers, names and addresses so that it can not be read over the internet. The product will be shipped contingent upon the credit card authorization. If issues arise with a card authorization you will be contacted via phone or email.
    • What is Bitcoin?
      Bitcoin is an experimental, decentralized (not controlled by any
      organization or government) digital currency decentralized peer-to-peer
      payment network that is powered by its users. Bitcoin is like cash for
      the Internet.
      There is a limited number of bitcoins in circulation and new bitcoins
      are created at a predictable and decreasing rate. A fixed number of
      bitcoins means they are a commodity whose worth is determined by supply
      and demand.
    • How do you get a Bitcoin?
      There are several ways to get bitcoins:
      As payment for goods or services. Purchase bitcoins at a Bitcoin
      exchange, exchange bitcoins with someone or Earn bitcoins through
      competitive mining.
      Before you can begin to get bitcoins, you first need a wallet.
    • What is a Bitcoin Wallet?
      A Bitcoin wallet is a digital wallet that stores your Bitcoin balance
      and allows you to transact with other users online and offline. All
      wallets can communicate with each other similar to emails, so you can
      send to and receive bitcoins from anyone regardless of the type of
      wallet they use. Digital wallets can be stored on a PC, a smartphone or
      can be hosted online by wallet providers like Coinbase.
    • Is Bitcoin Secure?
      The Bitcoin technology – the protocol and the cryptography – has a
      strong security track record, and the Bitcoin network is probably the
      biggest distributed computing project in the world. According to
      bitcoin.org all security breaches happened on diverse exchanges and
      businesses but none of them involve Bitcoin iteself being hacked.
      Looking for more information?
      Please visit Bitcoin.org or their Wiki FAQ for more information.
    • Terms & Conditions Final
      Bitcoin transactions are final. Once you have sent Bitcoin funds to
      BitPay to complete a cigarbox.net order, they cannot be reversed.
      This is a core feature of Bitcoin currency.
    • Settlement
      All Bitcoin transactions will be communicated in US Dollars (USD). The
      exchange rate provided at time of purchase by our partner BitPay will be
      valid for up to 15 minutes. If payment is not completed during that
      time, your order will expire. An expired order can only be paid by
      another method of payment such as a conventional Credit Card.
      At this time, cigarbox.net accepts Bitcoins for verified orders that
      ship worldwide. Customers outside the US should check the laws of their
      country for laws regarding the use of Bitcoins as currency. cigarbox.net
      assumes no responsibility on usage of Bitcoins as currency in countries
      that do not allow the use of BitCoins as currency.
    • Cancelled Orders
      Cancelled orders qualify only for cigarbox.net credit in the form of
      a cigarbox.net gift certificate. The refund will be issued for the full USD
      value of your order. Cigarbox will deliver your cigarbox.net gift
      certificate to the email or postal address you used to complete your
      transaction. Gift certificates can only be used online at
    • Returns
      Returns on orders paid by Bitcoin will be accepted for a refund as a
      cigarbox.net Gift certificate; please refer to “Cancelled Orders” (above),
      for information about Gift certificates. Damaged or defective merchandise may
      also be returned for a replacement of the exact item. Replacement orders
      will ship once the return of the original item is received and processed
      at the cigarbox.net warehouse.
    • Additional Services
      Charges for products and/or services after an order is placed will not
      be allowed on the Bitcoin payment type. These charges include, but are
      not limited to: expedited shipping. If you need to be charged for any additional
      service or product, you will be asked to provide an alternate form of
    • Payment Anomalies
      In the event that any of following situations occur when paying with
      Bitcoin, your cigarbox.net order will be created but not processed,
      and our Customer Care team will make an attempt to reach you to return
      any funds actually received by cigarbox.net, in the form of a
      cigarbox.net Gift Certificate, consistent with the information discussed in
      “Cancelled Orders” (above).
      If we receive an under payment or an over payment. If cigarbox.net
      nor BitPay is able to verify the legitimacy of the Bitcoin transaction.
    • General Disclaimer
      cigarbox.net is committed to accepting Bitcoin and making shopping
      and payment at cigarbox.net as convenient, fun and rewarding for our
      shoppers as possible. However, our acceptance of Bitcoin as a form of
      payment, and these terms and conditions, may change at any time, for a
      variety of reasons, at our complete discretion and without any advance
      notice whatsoever. Please refer to these Terms and Conditions, along
      with our Help Center, often for our most current published information
      related to Bitcoin and BitPay.

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