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Contact Infomation
Mailing Address - PO Box 460, Upton Ma 01568
Email - cigar@cigarbox.net
Phone - 508.603.7085
Fax - 866.658.5045
General Infomation
How to place an order
If you already know the product that you want to buy, type the name of the
product into our site search box located at the top of our pages.
If you are not sure which product you want browse through our categories located at the
top and the left side of the pages.
To find out more information about a product, click on either the product
image, the items title or the 'more info' link.
Once you have decided to buy the product click the 'Add to cart' button and
this will place the item into your shopping cart.
Shopping Cart
The shopping cart stores all the items that you want to buy. You can always
delete or change the quantity at any time.
Once you have added everything you want to purchase to the shopping cart, you
can either click 'view cart' at the top of the page to view your order total
and shipping costs or alternatively click 'check out' at the top of the page
to start to fill out the order form.
Your profile
To enable us to complete your order we need to know your billing and shipping address.
Please fill out the form. Fields marked with * are mandatory and we need these
details to complete your order.
Creating a user name and password
Please create a username and password to complete the profile registration.
Creating a username has several benefits.
1 - It will enable you to check out faster when you return to our store.
2 - You can login to your account to view your order history
3 - Logging into your account enables the 'wish list' feature
Cigar Questions
We can answer any question you have! Just email us!
Customer Service
If you have any questions about an order, order status, order tracking or the website
which can not be resolved within the customer service page please contact us.
All customer service requests are answered within 24 hrs
Taxes
Sales tax of 5% will be added to every order for Massachusetts residents only.
Shipping
We ship most of our products via US Post Office for a couple of reasons. One is is the most convenient method of
shipping for us and the other is it allows use to ship to PO boxes as well as most military locations. By selecting the Express shipping during the order process
we will ship the order the fastest possible way. Shipping charges are are based on a flat rate charge.
We will only ship the product contingent upon the credit card authorization.
International Orders
International orders will no longer be accepted on-line.
Please email us for international shipping
requests.
Payment Methods
We accept Mastercard, Visa, Discover and American Express
For those people who have problems with internet security fax and mail orders are also accepted.
Inventory
Our website is automatically updated to provide the latest inventory at The Cigarbox. Please
check our specials page for great deals.
If you are looking for something specfic which
isn't on-line please call us we have a lot of contacts!
Backorders
We don't accept backorders on-line. If the website shows "out of stock" we don't have it
in stock! Contact us for the latest delivery infomation on these products.
Minimum orders
There are no minimum orders at The Cigarbox!
Guarantee
All of our products are guaranteed.
In the rare event that you are not happy with the quality of the products The Cigarbox has
shipped you we will accept returns within 10 days of receipt.
We have no re-stocking fees although the shipping cost of the return are the responsibility of the purchaser.
Remember, you must first contact us to arrange the return.
Gift Certificates
Gift certificates may not be returned or redeemed for cash.
We have $5.00 minimum for all gift
certificate purchases.
Credit card transactions
Our secure server software utilizes 128 Bit SSL encryption which is the industry standard
today for secure commerce transactions. It encrypts ALL of your personal infomation including
credit card numbers, names and addresses so that it can not be read over the internet. The
product will be shipped contingent upon the credit card authorization. If issues arise with a
card authorization you will be contacted via phone or email.
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